Frequently Asked Questions
At Dose of Luxury, we strive to provide you with premium products and exceptional service. Whether you have questions about our return and refund policy, exchange process, delivery options, or payment methods, you’ll find comprehensive answers here. Explore the FAQ sections below to enhance your understanding of our services and make the most of your Dose of Luxury shopping journey. If you can’t find the information you’re looking for, feel free to reach out to our dedicated customer service team for personalized assistance.
What is your return and refund policy?
We offer a hassle-free return and refund policy. If you receive a product with any factory issues, you can return it within 3 days of purchase. We do not accept return or refund requests after this period. We provide free direct delivery in Amman, and you can choose cash on delivery to inspect the item before making any payment. If you choose to return the item, you are responsible for the return delivery fees.
Do you offer exchanges for purchased items?
Yes, we do. If you encounter any factory issues with the item within 3 days of purchase, we offer the option to exchange the item. Please contact our customer service, and we will guide you through the exchange process. After the 3-day period, we do not accept exchange requests.
What are your delivery options?
We provide free direct delivery in Amman. Additionally, we offer cash on delivery, allowing you to inspect the item before making any payment. If you choose to return the item, you will be responsible for the return delivery fees.
What payment methods do you accept?
We accept both cash and Visa payments. With our cash on delivery option, you can pay upon receiving and inspecting the item. If you prefer to use Visa, you can complete the payment securely through our online payment gateway during the checkout process.